Shipping Policy
Shipping Policy
Processing and Delivery:
- We strive to process and ship orders promptly, typically within 3 business days from the date of order placement.
- Delivery times will vary based on your location and the shipping option chosen during checkout.
- Please note that during peak seasons or special promotions, processing and delivery times may be slightly longer.
Shipping Methods:
- We offer various shipping methods to cater to your needs, including standard and expedited options.
- Shipping costs are calculated based on your order details and shipping address. You can view the shipping cost during the checkout process.
Shipping Confirmation and Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
- You can track your order's progress using the provided tracking number.
Shipping Restrictions:
- We currently offer shipping within United States.
- Customs and import duties may apply depending on your location. It's your responsibility to be aware of and cover any additional charges.
Undeliverable or Returned Packages:
- In the event that a package is undeliverable due to incorrect address or other reasons, we will contact you for clarification. Additional shipping charges may apply for reshipment.
Contact Information: If you have any questions or concerns about our shipping policy, please contact us at:
- Email: support@misseastlyn.com
- Phone: +1 (517) 435-0965
- Address: 13802 SW 111TH PL, MIAMI, FL, 33176
Return Policy
Damaged or Defective Items:
- If you receive damaged or defective items, please contact us within 7 days of receiving your order.
- Provide clear photos of the damaged or defective items and any relevant packaging.
Return Authorization:
- All returns require prior authorization. Contact our customer support team to initiate a return.
- Returns without proper authorization may not be accepted or processed.
Return Eligibility:
- Returns are accepted for damaged, defective, or incorrect items.
- Items must be unused, unopened, and in their original packaging.
Return Process:
- Contact our customer support team to initiate the return process.
- Once your return is authorized, you will receive instructions on how to proceed.
- Pack the items securely and include a copy of your return authorization.
- Ship the package to the address provided by our customer support team.
Refund or Replacement:
- For approved returns, we offer refunds or replacements, depending on product availability and your preference.
- Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items:
- Due to the nature of our products, certain items are non-returnable. These may include opened or used cosmetics, makeup, or fragrances.
Return Shipping:
- Unless the return is due to our error, you are responsible for return shipping costs.
- We recommend using a trackable shipping method for returns.
Contact Information: If you have any questions or concerns about our return policy, please contact us at:
- Email: support@misseastlyn.com
- Phone: +1 (517) 435-0965
- Address: 13802 SW 111TH PL, MIAMI, FL, 33176